Analista Help Desk

Ticketmaster Italia

Venustiano Carranza, Mexico
Onsite
Troubleshooting hardware and software
Support windows, mac, android, ios
Active directory and vpns
As a Help Desk Analyst, you will be responsible for providing specialized technical support, tracking incidents, managing key technological services, and ensuring the optimal functioning of Ticketmaster and OCESA's information and security systems

Job Summary

  • As a Help Desk Analyst, you will be responsible for providing specialized technical support, tracking incidents, managing key technological services, and ensuring the optimal functioning of Ticketmaster and OCESA's information and security systems.
  • Your role will be fundamental in maintaining stable operations, responding promptly to requests, and ensuring an efficient technological experience for all users.
  • We are proud to be part of Live Nation Entertainment, the world's largest live entertainment company, connecting people around the world with the live events they love.

Matching Summary

As a Help Desk Analyst, you will be responsible for providing specialized technical support, tracking incidents, managing key technological services, and ensuring the optimal functioning of Ticketmaster and OCESA's information and security systems.

Skills & Requirements

Must-have

  • Troubleshooting hardware and software
  • Support Windows, Mac, Android, iOS
  • Active Directory and VPNs
  • Ticket tracking tools
  • ITIL incident management

Nice-to-have

  • Customer-oriented approach
  • Integrity and adherence to policies
  • Logical and analytical problem-solving
  • Clear and effective communication
  • Adaptability to change
  • Continuous learning and improvement

Key Requirements

  • 3 years of experience
  • Bachelor's degree in Systems or related field
  • Intermediate English proficiency

Work Rights

Not specified

Tailored Resume

Cover Letter