Unit Manager, Commercial Clients Operations

Capital One

Muntinlupa City, Philippines
On-site
Supervise team of professionals
Drive performance and skills improvement
Achieve individual and group targets
Supervise a team of professionals handling various client interactions to drive improvements in required skills and customer experience

Job Summary

  • Supervise a team of professionals handling various client interactions to drive improvements in required skills and customer experience.
  • Responsible for driving performance and skills improvement to promote customer and business outcomes.
  • Maintain partnerships across the organization to achieve individual and group targets in an Operations sub-function.

Matching Summary

Supervise a team of professionals handling various client interactions to drive improvements in required skills and customer experience.

Skills & Requirements

Must-have

  • Supervise team of professionals
  • Drive performance and skills improvement
  • Achieve individual and group targets
  • Handle consults, inbound, outbound, case, chat, escalations and investigations
  • Promote customer and business outcomes

Nice-to-have

  • Maintain partnerships across organization
  • Customer experience improvement
  • Regular team interactions

Key Requirements

  • Years of experience in operations management
  • Experience in client-facing roles
  • Proven track record of team leadership

Work Rights

Not specified

Tailored Resume

Cover Letter