Senior Executive, Service Quality

SINGAPORE LIFE LTD.

D01 Cecil, Marina, People’s Park, Raffles Place, 5 STRAITS VIEW THE HEART 018935
Sgd 4,000 - 4,600 / monthly pm
On-site
Complaint management
Gap analysis
Senior executive leadership
Singlife is seeking a Senior Executive for Service Quality, responsible for managing escalated customer complaints and ensuring effective resolution processes within the insurance sector. Candidates should possess at least two years of experience in customer service or the insurance industry, alongside strong communication and problem-solving skills

Job Summary

  • Singlife is a leading homegrown financial services company, offering consumers a better way to financial freedom
  • Through innovative, technology-enabled solutions and a wide range of products and services, Singlife provides consumers control over their financial wellbeing at every stage of their lives
  • It also offers the Singlife Account, a mobile-first insurance savings plan

Matching Summary

Match Score: 85

Singlife is seeking a Senior Executive for Service Quality, responsible for managing escalated customer complaints and ensuring effective resolution processes within the insurance sector. Candidates should possess at least two years of experience in customer service or the insurance industry, alongside strong communication and problem-solving skills.

Salary

SGD 4,000 - 4,600 / Monthly

Skills & Requirements

Must-have

  • Complaint Management
  • Gap Analysis
  • Senior Executive Leadership
  • Service Improvement
  • Problem Solving

Nice-to-have

  • English
  • Complaints Procedures
  • Time Management
  • Customer Service
  • Case Management
  • Insurance Industry

Key Requirements

  • Minimum 2 years experience

Work Rights

Tailored Resume

Cover Letter