Drive problem-solving for customer issues across installations, service, design, supplier, and manufacturing to deliver a positive customer experience within the APAC region
Job Summary
Drive problem-solving for customer issues across installations, service, design, supplier, and manufacturing to deliver a positive customer experience within the APAC region.
Build and manage processes to improve customer experience, track key customer insights, and collaborate across the organization for product and process improvements.
Oversee customer communication, resolve escalations, develop customer quality scorecards/KPIs, and actively engage to support a customer-focused culture.
Matching Summary
Drive problem-solving for customer issues across installations, service, design, supplier, and manufacturing to deliver a positive customer experience within the APAC region.
Skills & Requirements
Must-have
Customer issue problem solving
APAC region scope
Customer insights and feedback
Customer quality scorecard/KPIs
Cross-functional collaboration
System engineering knowledge
Nice-to-have
World-class organization
Culturally diverse organization
Innovative and creative
High level of self-motivation
Key Requirements
10+ years quality, operations, supplier management, business optimization, project management
3+ years in customer quality
3-5 years team management experience
Bachelor’s degree in Engineering or equivalent
Strong verbal & written English & Chinese/Mandarin language skills