Customer Service Lead

Companion Animal Hospital

Portsmouth, NH, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Professional phone and email service
Schedule appointments accurately
Process billing transactions
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients.
  • Key responsibilities include answering calls, scheduling appointments, maintaining electronic medical records, processing billing, and recruiting/training new reception team members.
  • The company offers a competitive compensation and benefits package including pay up to $22 per hour, bonus pay opportunities, medical, dental, vision insurance, 401(k) with matching, and paid time off.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, Paid Time Off, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Professional phone and email service
  • Schedule appointments accurately
  • Process billing transactions
  • Maintain electronic medical records
  • Greet clients warmly
  • Demonstrate empathy and professionalism

Nice-to-have

  • Positive workplace culture
  • Teamwork and accountability
  • Leadership development focus
  • Passionate about pet care

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred

Work Rights

Not specified

Tailored Resume

Cover Letter