Sr. Executive, Technical Service

Animal Health Technology Solutions

Fully remote
Product expertise in dairy technology solutions
On-site customer guidance and training
Respond to product functionality inquiries
The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly

Job Summary

  • The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.
  • Visit customers on-site to guide them through the initial onboarding process, ensuring they are equipped to maximize the benefits of our products.
  • Work closely with the above-market Customer Success team to receive product knowledge and upskilling, to stay up to date with our evolving technology solutions.

Matching Summary

The primary responsibility of Technical Service will be to ensure the satisfaction and success of our valued customers and support them as they transition from sales prospects to active users of products and ongoingly.

Skills & Requirements

Must-have

  • Product expertise in dairy technology solutions
  • On-site customer guidance and training
  • Respond to product functionality inquiries
  • Build strong customer relationships
  • Gather and document customer feedback
  • Cross-functional collaboration with teams

Nice-to-have

  • Sales and commercial approach
  • Basic proficiency with CRM software
  • Enthusiasm for agriculture and technology
  • Deep understanding of dairy livestock industry

Key Requirements

  • 3-5 years customer-facing experience
  • Bachelor's degree or equivalent experience
  • Fluent in Mandarin and English
  • Technical aptitude and understanding complex systems

Work Rights

Not specified

Tailored Resume

Cover Letter