Ensure all guests feel treated as individuals and want to return by leading and motivating a team
Job Summary
Ensure all guests feel treated as individuals and want to return by leading and motivating a team.
Assist in monitoring departmental costs and managing expenses in line with budget guidelines while ensuring adherence to hotel standard operating procedures.
Maintain strong communication and collaboration between departments and be confident and knowledgeable in all health and safety procedures.
Matching Summary
Ensure all guests feel treated as individuals and want to return by leading and motivating a team.
Skills & Requirements
Must-have
Guest experience focus
Team leadership and motivation
Cost monitoring and expense management
Adherence to SOPs
Interdepartmental communication
Health and safety procedures
Customer service delivery
Nice-to-have
Positive impact on people
Teamwork and fun environment
Willingness to try new things
Key Requirements
Experience in a similar role or as an Assistant
Demonstrable track record in front office operations
Experience with Micros Fidelio Opera or similar PMS
Experience monitoring and implementing health & safety procedures
Flexible shift patterns including days, nights, weekdays, and weekends