Customer Care Advisor

Busey Bank

Multiple Locations, US
Base: $19-$23ph; bonus/equity: eligible for bonus ...
Digital-first customer relationships
Technical troubleshooting support
Phone, chat, and email support
The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support

Job Summary

  • The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support.
  • Deliver technical, troubleshooting and service support via phone, chat and email, and de-escalate situations involving dissatisfied customers.
  • Busey provides a competitive benefits package offering 401(k) match, profit sharing, employee stock purchase plan, paid time off, medical, dental, vision, and more.

Matching Summary

The Customer Care Advisor will serve as a customer advocate to earn trust and loyalty through unparalleled service and support.

Salary

Base: $19-$23/hour; Bonus/Equity: Eligible for bonus or incentives; Benefits: Competitive Total Rewards package

Skills & Requirements

Must-have

  • digital-first customer relationships
  • technical troubleshooting support
  • phone, chat, and email support
  • de-escalate dissatisfied customers
  • maintain customer confidence
  • protect bank operations

Nice-to-have

  • proactive customer support
  • adapt to change professionally
  • willingness to assist customers
  • work in a fast-paced team

Key Requirements

  • High School diploma required
  • Knowledge of web browsers
  • Ability to analyze and solve problems
  • Ability to manage time effectively

Work Rights

Not specified

Tailored Resume

Cover Letter