Customer Banking Specialist - Crookwell

CommBank

Crookwell, AU
Part-time (12 hours per week, 9.15am - 1.15pm monday, tuesday & friday)
Exceptional customer service delivery
In-depth customer conversations
Process credit product applications
CommBank is seeking a part-time Customer Banking Specialist for their Crookwell branch, responsible for delivering exceptional customer service and supporting clients with their banking needs. The role involves in-depth conversations about financial products, conducting financial health checks, and problem-solving to enhance the customer experience

Job Summary

  • As the public face of CommBank, the Retail Banking Services (RBS) team delivers a seamless banking experience to more than 10 million personal and small business customers.
  • As the Customer Banking Specialist in our Crookwell Branch, you’ll have in-depth conversations with every customer about how we can support their overall banking needs including Home Loans, Business Banking & Financial Advice.
  • You will be joining one of our Multi-Channel Branches where you will service customers face to face and assist via telephone or other digital channels.

Matching Summary

Match Score: 85

CommBank is seeking a part-time Customer Banking Specialist for their Crookwell branch, responsible for delivering exceptional customer service and supporting clients with their banking needs. The role involves in-depth conversations about financial products, conducting financial health checks, and problem-solving to enhance the customer experience.

Skills & Requirements

Must-have

  • Exceptional customer service delivery
  • In-depth customer conversations
  • Process credit product applications
  • Demonstrate in-branch technology
  • Problem-solve and provide solutions
  • Champion processes and procedures

Nice-to-have

  • Financial services retail experience
  • Hospitality retail experience
  • Articulate financial terms clearly
  • Act with integrity
  • Place customer at center
  • Holistic customer solutions

Key Requirements

  • Proven customer service experience
  • Excellent communication skills
  • Ability to ask the right questions
  • Work in busy retail environment
  • Genuine interest in building career

Work Rights

Not specified

Tailored Resume

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