The Service Delivery Manager is the primary owner of day-to-day client hosting operations and serves as a trusted technology advisor to clients and internal teams
Job Summary
The Service Delivery Manager is the primary owner of day-to-day client hosting operations and serves as a trusted technology advisor to clients and internal teams.
They ensure customer needs and contract requirements are met by managing communications, performance monitoring, and issue resolution.
They lead internal efforts to standardize best practices in hosting delivery and coordinate multi-team efforts to manage client deliverables and events.
Matching Summary
The Service Delivery Manager is the primary owner of day-to-day client hosting operations and serves as a trusted technology advisor to clients and internal teams.
Skills & Requirements
Must-have
client hosting operations management
service level agreement compliance
performance monitoring tools
client relationship management
technical escalation point
multi-team coordination and planning
Nice-to-have
strong analytical and problem solving skills
excellent oral and written communication
ability to work proactively with minimal supervision
customer service excellence
adaptability to changing business processes
Key Requirements
Bachelor’s degree or equivalent experience
5-6 years relevant work experience preferred
Azure Fundamentals AZ900 certification preferred
working knowledge of monitoring tools such as Azure Monitor, Logic Monitor, AppD, Grafana