Customer Service Lead

Leominster Animal Hospital

Leominster, MA, United States
On-site
Leading client service teams
Motivating and mentoring staff
Handling escalated client concerns
Leominster Animal Hospital is seeking a Customer Service Lead to supervise and support their front desk team, ensuring exceptional client experiences for pet owners. The ideal candidate should possess strong leadership and communication skills, with a background in customer service, preferably within a veterinary or medical setting

Job Summary

  • As the leader of our client service group, you will set the tone for compassionate, high-quality care by ensuring our clients and their pets feel valued from the moment they walk through our doors.
  • Oversee, coach, and support the CSR team to ensure excellent client service and teamwork.
  • You’ll join a close-knit team that values humor, hard work, and heart.

Matching Summary

Match Score: 85

Leominster Animal Hospital is seeking a Customer Service Lead to supervise and support their front desk team, ensuring exceptional client experiences for pet owners. The ideal candidate should possess strong leadership and communication skills, with a background in customer service, preferably within a veterinary or medical setting.

Skills & Requirements

Must-have

  • leading client service teams
  • motivating and mentoring staff
  • handling escalated client concerns
  • ensuring exceptional client experience
  • maintaining positive team culture

Nice-to-have

  • compassionate high-quality care
  • warmth and professionalism
  • solutions-oriented culture
  • humor hard work and heart

Key Requirements

  • Previous customer service experience
  • Supervisory or leadership roles
  • Veterinary/medical experience is a plus

Work Rights

Not specified

Tailored Resume

Cover Letter