Sr. Support Analyst

Brookfield Residential

San Ramon, CA, US
Base: $70,000-$85,000; bonus/equity: 15% annual bo...
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5+ years helpdesk/deskside experience
2nd level desk side support
Leading teams of analysts
** Brookfield Residential seeks a Sr. Support Analyst in San Ramon, CA, to enhance IT service quality across its North American operations. The role emphasizes deskside support, process improvement, and aligning IT services with company values. **

Job Summary

  • The ITSM Senior Support Analyst plays a critical role in delivering and maintaining a high standard of IT service across USA and Canada operations.
  • This position ensures seamless support through deskside services while fostering a culture of continuous improvement in IT Service Management.
  • The company offers competitive compensation with an annual base salary range of $70,000-$85,000 and excellent extended medical, dental, and vision benefits.

Matching Summary

Match Score: 75

** Brookfield Residential seeks a Sr. Support Analyst in San Ramon, CA, to enhance IT service quality across its North American operations. The role emphasizes deskside support, process improvement, and aligning IT services with company values. **

Salary

Base: $70,000-$85,000; Bonus/Equity: 15% Annual Bonus Target (Discretionary); Benefits: Extended medical, dental, vision, 401(k) matching, paid volunteer hours

Skills & Requirements

Must-have

  • 5+ years helpdesk/deskside experience
  • 2nd level desk side support
  • Leading teams of analysts
  • Root cause analysis
  • Quality monitoring practices

Nice-to-have

  • ServiceNow knowledge
  • Empathy in customer service
  • Continuous improvement mindset
  • Team player collaboration
  • Training and coaching skills

Key Requirements

  • 5+ years helpdesk/deskside experience
  • Information Technology degree or Technical College Certificate
  • Experience leading teams of analysts

Work Rights

Must be eligible to work in the United States

Tailored Resume

Cover Letter