Senior Analyst, Operations

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Bentonville, AR, United States of America
Base: $60,000.00 - $110,000.00; bonus/equity: annu...
Investigations and dispute resolution
Risk-based decision making
Cross-functional collaboration
As a Senior Analyst on the Trust & Safety Operations team, you will play a critical role in investigating last mile delivery incidents and resolving disputes while balancing customer trust, driver accountability, and business risk

Job Summary

  • As a Senior Analyst on the Trust & Safety Operations team, you will play a critical role in investigating last mile delivery incidents and resolving disputes while balancing customer trust, driver accountability, and business risk.
  • The Trust & Safety Operations team works closely with Legal, Compliance, Customer Support, and Operations to investigate incidents, assess risk, and implement resolutions that protect both the customer experience and the company.
  • Walmart offers competitive pay, performance-based bonuses, comprehensive health and financial benefits, paid time off, and education benefits through the Live Better U program.

Matching Summary

As a Senior Analyst on the Trust & Safety Operations team, you will play a critical role in investigating last mile delivery incidents and resolving disputes while balancing customer trust, driver accountability, and business risk.

Salary

Base: $60,000.00 - $110,000.00; Bonus/Equity: Annual or quarterly performance bonuses, stock options; Benefits: Medical, vision, dental, 401(k), paid leave, education benefits

Skills & Requirements

Must-have

  • Investigations and dispute resolution
  • Risk-based decision making
  • Cross-functional collaboration
  • Case documentation and analysis
  • High-volume caseload management

Nice-to-have

  • Familiarity with last mile delivery
  • Fraud investigation experience
  • Bilingual in Spanish
  • Strong communication skills
  • Attention to detail

Key Requirements

  • 2–5+ years experience in investigations or related field
  • Bachelor’s degree or 2 years relevant experience
  • Experience working cross-functionally with Legal or Operations
  • Project Management Certification (preferred)
  • Master’s degree in related field (preferred)

Work Rights

Not specified

Tailored Resume

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