Omada Health is seeking a Senior Zendesk Systems Administrator to manage and enhance their Zendesk platform, ensuring it meets the needs of Care Delivery organizations. The role requires significant experience with Zendesk products and a strong ability to translate operational requirements into effective system configurations
Job Summary
Own the administration, reliability, and operational maturity of Omada’s Zendesk platform, including Support, Talk, Guide, AI Copilot, Workforce Management, and Explore.
Partner closely with Member Services leadership and operations teams to translate service workflows and operational requirements into scalable Zendesk configurations.
7+ years of experience administering SaaS platforms supporting customer service, support operations, or internal service management environments.
Matching Summary
Match Score: 85
Omada Health is seeking a Senior Zendesk Systems Administrator to manage and enhance their Zendesk platform, ensuring it meets the needs of Care Delivery organizations. The role requires significant experience with Zendesk products and a strong ability to translate operational requirements into effective system configurations.
Skills & Requirements
Must-have
Zendesk platform administration
Zendesk Support, Talk, Guide, AI Copilot
Scalable workflow design
Automation implementation
System reliability maintenance
Cross-functional stakeholder partnership
Operational requirements translation
Nice-to-have
Proactive identification of optimization opportunities
Building strong cross-functional partnerships
Cultivating trust with stakeholders
Improving platform scalability over time
Supporting a culture of operational excellence
Key Requirements
7+ years of experience administering SaaS platforms