Serve as the primary IT point of contact for the SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channel
Job Summary
Serve as the primary IT point of contact for the SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channel.
Own the reliability of office technology: WiFi, conference rooms, printers, and other site-specific systems—coordinating with vendors and building management as needed.
Identify and deliver automation opportunities to reduce repetitive work and improve speed/quality of support (including AI-powered tools where appropriate).
Matching Summary
Serve as the primary IT point of contact for the SF office, providing high-touch, in-person support 5 days/week while contributing to company-wide support via our centralized IT help channel.
Skills & Requirements
Must-have
Onsite IT support 5 days/week
Troubleshoot macOS and Windows
Manage identity and access management
Own office technology reliability
Lead new hire onboarding
Nice-to-have
High-growth startup experience
Basic scripting or automation tooling
Okta Certified Professional
Key Requirements
3+ years of hands-on IT support or IT operations experience
Strong troubleshooting across macOS and Windows devices
Familiarity with Google Workspace, Slack, Okta, Notion, and MDM solutions
Solid understanding of identity and access management concepts
Ability to work onsite in San Francisco, 5 days/week