Five9 iva studio and virtual contact center platforms
Integrations to customer-provided apis
Hosted solutions (saas), voip, ivr
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Five9 is seeking a Professional Services Engineer to join their AI and Custom Services team in Manila, Philippines. The ideal candidate should have strong technical and communication skills to deliver customized solutions in a cloud contact center environment, along with a commitment to customer satisfaction.
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Job Summary
Design and configure voice and digital virtual agent applications on the Five9 IVA Studio and Virtual Contact Center platforms for each customer's unique requirements, often with integrations to customer-provided APIs.
Engage with customers to acquire a rich understanding of their problems, needs, and goals, taking the lead in requirements gathering, configuration, knowledge transfer, solution testing, production rollout, and adoption support.
Five9 offers company stocks, annual merit increases, night shift differential pay, paid leave with cash conversion, HMO with free dependents, retirement plan, life insurance, and allowances for work-from-home setup.
Matching Summary
Match Score: 75
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Five9 is seeking a Professional Services Engineer to join their AI and Custom Services team in Manila, Philippines. The ideal candidate should have strong technical and communication skills to deliver customized solutions in a cloud contact center environment, along with a commitment to customer satisfaction.
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Skills & Requirements
Must-have
Five9 IVA Studio and Virtual Contact Center platforms
integrations to customer-provided APIs
hosted solutions (SaaS), VoIP, IVR
Digital Engagement channels (Email, Chat, SMS)
modern API standards (SOAP, XML, REST, JSON)
Nice-to-have
team-first culture
continuous improvement
positive and productive relationships
creativity in solution architecture
Key Requirements
3 to 5 years of experience
Bachelor’s degree in Computer Science or related
Professional experience in Cloud computing or telephony