As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers
Job Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
The Customer Banking Specialist will support customers with enquiries, maintenance on accounts, and process applications for credit products while providing financial health checks and digital banking education.
The role operates in a Multi-Channel Branch environment, servicing customers face-to-face in the morning and via telephone or digital channels in the afternoon.
Matching Summary
As the public face of CommBank, the Retail Banking Services team delivers a seamless banking experience to more than 10 million personal and small business customers.
Skills & Requirements
Must-have
Exceptional customer service delivery
In-depth financial product knowledge
Strong communication skills
Problem solving and solution provision
Ability to work in busy retail environment
Risk-adverse culture adherence
Nice-to-have
Ability to articulate financial terms clearly
Genuine interest in financial wellbeing
Experience in multi-channel branch environment
Integrity and customer-centric approach
Experience in financial services or retail
Key Requirements
Proven customer service experience
Experience in financial services, retail, or hospitality