Customer Service Specialist

Kiddiesoftplay

Not specified
Customer order support
Transaction investigation
Inventory management
Kiddiesoftplay is seeking a Customer Service Specialist to manage operational support for customer orders, ensuring accurate forecasting and inventory management. The ideal candidate will have a strong background in customer service and manufacturing, along with excellent analytical and communication skills

Job Summary

  • Coordinates and executes operational support for all customer order-related processes, serving as the first point of contact for transaction investigations.
  • Responsible for maintaining and updating price lists in Oracle, coordinating with Finance to resolve billing and collection issues, and ensuring SOX compliance.
  • Provides timely reports on forecasts, shipping plans, sales, OTD, safety stock levels, and product history to support various departments.

Matching Summary

Match Score: 75

Kiddiesoftplay is seeking a Customer Service Specialist to manage operational support for customer orders, ensuring accurate forecasting and inventory management. The ideal candidate will have a strong background in customer service and manufacturing, along with excellent analytical and communication skills.

Skills & Requirements

Must-have

  • customer order support
  • transaction investigation
  • inventory management
  • master demand planning
  • price list maintenance
  • billing and collections
  • customer quote requests

Nice-to-have

  • respectful interaction
  • open and honest communication
  • doing the right things
  • teamwork and collaboration
  • proactive problem-solving

Key Requirements

  • 2-5 years of customer service or manufacturing experience
  • Experience in data analysis, sales, and forecasting
  • Advanced English proficiency
  • Ability to read and interpret contracts and specification sheets

Work Rights

Not specified

Tailored Resume

Cover Letter