Sr. Servicenow Business Analyst

DXC Technology Australia & New Zealand

C, Australia
Servicenow itsm platform
Gather and document business requirements
Translate business needs to requirements
You will act as a key liaison between stakeholders and the technical team, ensuring that business requirements are clearly defined, documented, and translated into effective solutions within the ServiceNow ITSM platform

Job Summary

  • You will act as a key liaison between stakeholders and the technical team, ensuring that business requirements are clearly defined, documented, and translated into effective solutions within the ServiceNow ITSM platform.
  • Key Responsibilities include gathering, analyzing, and documenting business requirements for ITSM processes using ServiceNow, and assisting in configuring and testing ServiceNow ITSM modules.
  • DXC Technology prioritizes in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.

Matching Summary

You will act as a key liaison between stakeholders and the technical team, ensuring that business requirements are clearly defined, documented, and translated into effective solutions within the ServiceNow ITSM platform.

Skills & Requirements

Must-have

  • ServiceNow ITSM platform
  • Gather and document business requirements
  • Translate business needs to requirements
  • Configure and test ServiceNow modules
  • Develop process documentation and diagrams

Nice-to-have

  • In-person collaboration and flexibility
  • Inclusive and thriving environment
  • Fostering strong connections and community

Key Requirements

  • Experience in large-scale ServiceNow implementations
  • Familiarity with ServiceNow reporting and dashboarding
  • Experience integrating ServiceNow with other platforms/tools
  • Ability to work independently and in a team

Work Rights

Not specified

Tailored Resume

Cover Letter