The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams
Job Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Candidates must demonstrate deep expertise in Workday architecture and products including HCM, Payroll, and Financials to drive system reliability.
This position requires managing high-stress situations, coordinating escalations, and participating in a 24x7 support program with occasional travel.
Matching Summary
The role involves acting as the primary point of contact for strategic customers while advocating for their needs within internal teams.
Salary
Base: $106,600 - $160,000 CAD; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described on company website
Skills & Requirements
Must-have
7+ years in B2B enterprise software support
5+ years managing complex SaaS solutions
Fluent French language proficiency
Bachelor's or Master's technical degree
Experience with Workday HCM Payroll Financials
Nice-to-have
C-level executive engagement experience
Strong project management skills
Proactive risk mitigation approach
Cross-functional collaboration abilities
Customer self-sufficiency advocacy
Key Requirements
7+ years product support or consulting experience
5+ years implementing complex SaaS solutions
Fluent French (Canadian preferred)
BS/MS in Technical Degree or equivalent
Experience with HR, Payroll, or Financials domains