Base: $20.84 - $29.79phly; bonus/equity: not speci...
Fully remote
High volume phone coverage
Triage calls to specialists
Compassionate and supportive manner
The Patient Family Relations Representative is responsible for being the first impression and “front door” of the office, which includes answering a high volume of incoming calls, opening cases in the PFR database, triaging them to PFR specialists, while welcoming patients and family members to the office
Job Summary
The Patient Family Relations Representative is responsible for being the first impression and “front door” of the office, which includes answering a high volume of incoming calls, opening cases in the PFR database, triaging them to PFR specialists, while welcoming patients and family members to the office.
This role reports to the senior manager, Patient and Family Relations and requires flexibility and open mindedness as the contours of this position will actively evolve over time.
Mass General Brigham relies on a wide range of professionals to advance our mission and strives to provide exceptional care, believing that high-performing teams drive groundbreaking medical discoveries.
Matching Summary
The Patient Family Relations Representative is responsible for being the first impression and “front door” of the office, which includes answering a high volume of incoming calls, opening cases in the PFR database, triaging them to PFR specialists, while welcoming patients and family members to the office.
Salary
Base: $20.84 - $29.79/Hourly; Bonus/Equity: Not specified; Benefits: comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs