Care Manager – Patient Call Center - Home-based

IQVIA UK

Multiple Locations, US
Base: $22.00 - $23.00 ph; bonus/equity: not specif...
Fully remote
Contact insurance companies
Benefit investigations
Prior authorization status
Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status

Job Summary

  • Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.
  • This role will be a contract role with IQVIA managed by an external agency, with the opportunity to be converted to an IQVIA full-time employee.
  • Employees must have a private workspace free of distraction to adhere to HIPAA compliance/guidelines.

Matching Summary

Care Managers are responsible for contacting insurance companies to obtain correct eligibility information, perform benefit investigations, copay assistance and check prior authorization and/ or appeal status.

Salary

Base: $22.00 - $23.00 per hour; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • Contact insurance companies
  • Benefit investigations
  • Prior authorization status
  • Copay assistance programs
  • HIPAA guidelines adherence
  • Outbound and inbound calls

Nice-to-have

  • Virtual team environment
  • High attention to detail
  • Efficient and courteous service
  • Update job knowledge
  • Team accomplishment

Key Requirements

  • High School Diploma or equivalent
  • Minimum one year experience
  • Previous data entry experience
  • Type 30wpm+
  • Computer savvy
  • Advanced Microsoft Suite knowledge
  • Soft phone systems knowledge

Work Rights

Not specified

Tailored Resume

Cover Letter