Guest Service Supervisor - Concessions - Raymond James Stadium

Legends & ASM Global

Tampa, Florida, US
On-site
Event-day staff management
Guest concern resolution
Pos system supervision
Legends & ASM Global is seeking a Guest Service Supervisor for concessions at Raymond James Stadium in Tampa, Florida. The role involves leading event-day operations, ensuring exceptional guest experiences, and managing staff performance in a fast-paced environment

Job Summary

  • Leads and elevates the event-day guest experience by managing staff check-in, resolving guest concerns, providing real-time coaching, conducting service audits, and ensuring policy compliance.
  • Ensures team members are fully prepared and consistently deliver outstanding service throughout the venue, including training cashiers on POS operations and managing guest service issues.
  • The role requires a strong commitment to improving customer service and team performance through coaching and feedback, with a focus on maintaining a positive guest experience.

Matching Summary

Match Score: 85

Legends & ASM Global is seeking a Guest Service Supervisor for concessions at Raymond James Stadium in Tampa, Florida. The role involves leading event-day operations, ensuring exceptional guest experiences, and managing staff performance in a fast-paced environment.

Skills & Requirements

Must-have

  • Event-day staff management
  • Guest concern resolution
  • POS system supervision
  • Food safety compliance
  • Uniform policy enforcement

Nice-to-have

  • Elevating fan experience
  • Data-driven approach
  • Inclusive and innovative environment

Key Requirements

  • 2+ years supervisory experience
  • Food & beverage or concessions operations
  • Proficient in POS systems
  • Customer service background
  • Ability to stand/walk for up to 12 hours

Work Rights

Not specified

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