Customer Service Team Leader

The Good Guys

Tinglapa, Australia
**
Supervise administration processes
Manage multi-channel fulfilment
Resolve customer complaints and queries
** The Good Guys is seeking a Customer Service Team Leader for their Tinglapa, Australia location. This role involves supervising store operations, enhancing team capabilities, and ensuring exceptional customer service while supporting profitable sales growth. **

Job Summary

  • The Customer Service Team Leader will coordinate and supervise the store operational functions in support of the store culture and the delivery of profitable sales growth.
  • Key responsibilities include developing team knowledge, supervising administration processes, managing multi-channel fulfilment, and resolving customer complaints.
  • The Good Guys offers competitive remuneration, fantastic discounts across the JB Hi-Fi Group, paid parental leave, and a strong commitment to sustainability.

Matching Summary

Match Score: 75

** The Good Guys is seeking a Customer Service Team Leader for their Tinglapa, Australia location. This role involves supervising store operations, enhancing team capabilities, and ensuring exceptional customer service while supporting profitable sales growth. **

Skills & Requirements

Must-have

  • Supervise administration processes
  • Manage multi-channel fulfilment
  • Resolve customer complaints and queries
  • Contribute to brand experience
  • Build effective working relationships

Nice-to-have

  • Develop team knowledge and capability
  • Embrace flexibility and hybrid working
  • Promote diversity and inclusion

Key Requirements

  • Customer Focus
  • Drives Results
  • Develops Talent

Work Rights

Not specified

Tailored Resume

Cover Letter