Job Summary

• The Engineer Analyst is responsible for driving the automation of existing contact center processes and the practical adoption of AI across omnichannel contact center technologies.
• A core accountability of this role is AI prompt scripting, orchestration, and optimization to ensure consistent, scalable, and compliant AI behavior across contact center use cases.
• The role works within one or more Agile scrum teams to partner closely to modernize workflows, reduce manual effort, and enable intelligent, data-driven contact center operations.

Matching Summary

Skills & Requirements

Key Requirements

• Bachelor’s degree or equivalent practical experience
• 5+ years of contact center technology experience
• Experience automating processes
• Hands-on AI-enabled solutions implementation
• Strong AI prompt engineering experience
• Agile Scrum team experience
• Working knowledge of APIs

Work Rights