Systems Analyst, CS Workforce Management

Netflix

USA, Remote
Base: $115,000.00 - $190,000.00; bonus/equity: no ...
Remote
3+ years wfm application experience
Third-party contact routing platform knowledge
Expert-level google sheets and excel skills
Netflix is seeking a Systems Analyst for its Customer Service Workforce Management team, who will play a key role in optimizing the WFM platform and its integrated tools. The ideal candidate will have experience with WFM applications and strong analytical skills to ensure data accuracy and operational efficiency

Job Summary

  • This role is critical for supporting and optimizing Netflix's global Workforce Management platform and its integrated ecosystem of tools.
  • The successful candidate will partner with Operations, CS Product & Tech, Engineering, and Data Science teams to ensure stability and accuracy.
  • Netflix offers a unique compensation structure where employees choose their salary versus stock options split annually.

Matching Summary

Match Score: 85

Netflix is seeking a Systems Analyst for its Customer Service Workforce Management team, who will play a key role in optimizing the WFM platform and its integrated tools. The ideal candidate will have experience with WFM applications and strong analytical skills to ensure data accuracy and operational efficiency.

Salary

Base: $115,000.00 - $190,000.00; Bonus/Equity: No bonuses; annual salary vs stock option choice; Benefits: Comprehensive health plans, 401(k) match, stock options, 35 days PTO

Skills & Requirements

Must-have

  • 3+ years WFM application experience
  • Third-party contact routing platform knowledge
  • Expert-level Google Sheets and Excel skills
  • Data validation and reconciliation capabilities
  • Tier 1 technical troubleshooting skills

Nice-to-have

  • Experience with Generative AI and LLMs
  • Prompt engineering for data analysis
  • Strong cross-functional collaboration skills
  • Commitment to continuous improvement culture
  • Knowledge of emerging technology trends

Key Requirements

  • BA/BS degree or equivalent work experience
  • 3+ years experience with Calabrio, NICE IEX, Aspect WFM, Verint, or Teleopti
  • Experience using Avaya, Genesis, or Sprinklr routing platforms

Work Rights

Not specified

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