Senior Business Process Consultant (ai), Platform Products Expert Implementation Services
ServiceNow
Florida, United States
On-site
Leveraging ai into work processes
Servicenow ai and platform products
Process definition and re-engineering
The Customer Excellence Group team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance
Job Summary
The Customer Excellence Group team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.
As part of the Customer Excellence Group, you will work with our customers to drive consumption, adoption, and customer satisfaction and ultimately help our customers grow their business on the ServiceNow platform by getting them to see the value of their ServiceNow investment.
The Sr. Business Process Consultant(AI), Expert Services is the functional and process expert of a customer engagement team – consulting with customers and guiding them in the endeavor of transitioning business requirements to configuration requirements of the ServiceNow Generative AI products – all with the goal of accelerating and driving customer business outcomes.
Matching Summary
The Customer Excellence Group team at ServiceNow works with customers to help them achieve their business outcomes by providing prescriptive guidance.
Skills & Requirements
Must-have
Leveraging AI into work processes
ServiceNow AI and Platform products
Process definition and re-engineering
Customer design workshops
Business requirements to configuration
Agile Development user stories
Nice-to-have
Thought leadership to customer sponsors
Customer-centric attitude
Dealing with cultural diversity
Promoting continuous improvement practices
Key Requirements
At least 5 years consulting experience
Proven experience defining future-state processes
Strong understanding of AI Models
Experience converting business requirements to configuration