This role involves leading, mentoring, and scaling a team of Customer Success Managers dedicated to helping customers achieve measurable business outcomes
Job Summary
This role involves leading, mentoring, and scaling a team of Customer Success Managers dedicated to helping customers achieve measurable business outcomes.
The successful candidate will act as a strategic leader and coach, empowering the team to serve as trusted advisors while driving product adoption and retention.
Employees are eligible for a competitive base salary ranging from $120,200 to $202,606, along with comprehensive health benefits, 401(k) matching, and equity participation.
Matching Summary
This role involves leading, mentoring, and scaling a team of Customer Success Managers dedicated to helping customers achieve measurable business outcomes.
Salary
Base: $120,200 - $202,606 USD; Bonus/Equity: Eligible for Corporate Bonus Plan and potential equity; Benefits: Medical, dental, vision, 401(k) match, paid parental leave
Skills & Requirements
Must-have
8-10 years Customer Success experience
5+ years direct people management
SaaS or enterprise software background
Salesforce or Gainsight platform expertise
Strategic account portfolio management
Cross-functional stakeholder alignment
Nice-to-have
Executive sponsor relationship building
Product roadmap influence capability
High-performing team culture creation
Operational excellence process design
Key Requirements
8-10+ years in Customer Success or Account Management
5+ years of direct people management experience
Deep expertise with CSM platforms like Salesforce or Gainsight