Enterprise Customer Success Manager

Avid

Base: $111k - $139k - $167k usd; bonus/equity: not...
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7-10 years enterprise customer success experience
Strategic account management and qbrs
Salesforce or gainsight crm proficiency
** Avid is seeking an Enterprise Customer Success Manager who will serve as a strategic partner for large enterprise customers, focusing on onboarding, adoption, and measurable outcomes. The role requires strong relationship management skills and experience in customer success within enterprise environments, ideally in the media and entertainment sector. **

Job Summary

  • The role involves leading value-driven partnerships with large enterprise customers to ensure measurable outcomes and long-term success.
  • Candidates will guide organizations through onboarding, drive adoption across teams, and act as a trusted advisor to executive stakeholders.
  • This position offers the opportunity to shape best practices within the CS organization while mentoring peers and supporting cross-functional initiatives.

Matching Summary

Match Score: 75

** Avid is seeking an Enterprise Customer Success Manager who will serve as a strategic partner for large enterprise customers, focusing on onboarding, adoption, and measurable outcomes. The role requires strong relationship management skills and experience in customer success within enterprise environments, ideally in the media and entertainment sector. **

Salary

Base: $111K - $139K - $167K USD; Bonus/Equity: Not specified; Benefits: Not specified

Skills & Requirements

Must-have

  • 7-10 years enterprise customer success experience
  • Strategic account management and QBRs
  • Salesforce or Gainsight CRM proficiency
  • Executive stakeholder relationship building
  • Data-driven adoption and ROI analysis

Nice-to-have

  • Experience in media and entertainment workflows
  • Mentorship and team leadership capabilities
  • Passion for creative industry solutions
  • Cross-functional product roadmap influence

Key Requirements

  • Bachelor's degree or equivalent experience
  • 7-10+ years of Customer Success or Account Management experience
  • Proven ability to manage complex enterprise relationships

Work Rights

Not specified

Tailored Resume

Cover Letter