It Service Desk Agents

Pwpoland

**
First point of contact for it support
Troubleshoot desktop hardware and software
Provide it support via phone, chat, email
** Pwpoland is seeking IT Service Desk Agents to serve as the first point of contact for IT support, assisting colleagues with technical issues through various communication channels. The company emphasizes a collaborative culture, continuous learning, and professional growth opportunities. **

Job Summary

  • As an IT ServiceDesk agent, you will be the first point of contact for IT support across our organization, assisting colleagues via phone, chat, email, and our ticketing system.
  • You will troubleshoot and resolve desktop hardware and software issues, carry out standardized IT tasks and processes, and educate users about available support channels and IT tools.
  • You’ll be part of a diverse team of professionals who share a passion for IT, collaboration, and continuous learning, with support for your professional growth through onboarding, ongoing training, and mentorship.

Matching Summary

Match Score: 75

** Pwpoland is seeking IT Service Desk Agents to serve as the first point of contact for IT support, assisting colleagues with technical issues through various communication channels. The company emphasizes a collaborative culture, continuous learning, and professional growth opportunities. **

Skills & Requirements

Must-have

  • First point of contact for IT support
  • Troubleshoot desktop hardware and software
  • Provide IT support via phone, chat, email
  • Collaborate with team members
  • Fluency in English

Nice-to-have

  • Customer service mindset and empathy
  • Proactive approach to learning
  • Desire to grow in the IT field
  • Analytical and service-oriented mindset

Key Requirements

  • Bachelor’s degree or equivalent professional experience
  • Strong communication skills
  • Excellent organizational skills
  • Punctuality and administrative skills

Work Rights

Not specified

Tailored Resume

Cover Letter