Member Success Agent – German & English (part‑time)

Dynata

Hybrid
Fluent in german and english
Customer service experience
Problem solving and escalation
Member Support team agents are responsible for delivering excellent customer service to panelists participating in our market research surveys

Job Summary

  • Member Support team agents are responsible for delivering excellent customer service to panelists participating in our market research surveys.
  • The role of a Member Support agent is to create a positive customer support experience and build strong relationships with our members.
  • In addition to a competitive salary and bonus scheme; we offer a generous benefit package which is continually reviewed in order to offer the best options for our staff.

Matching Summary

Member Support team agents are responsible for delivering excellent customer service to panelists participating in our market research surveys.

Skills & Requirements

Must-have

  • Fluent in German and English
  • Customer service experience
  • Problem solving and escalation
  • Computer literate with Microsoft Office

Nice-to-have

  • Proactive and motivated team player
  • Positive attitude and enthusiasm
  • Continuous improvement mindset
  • Spirit of cooperation and helpfulness

Key Requirements

  • 2 years of customer service experience
  • Fluent German (expert or native)
  • Advanced English
  • Part-time permanent position (20 hours/week)

Work Rights

Not specified

Tailored Resume

Cover Letter