Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
**
3 years saas enterprise software experience
Object oriented programming languages knowledge
Log file analysis capabilities
** Workday is seeking a Technical Support Delivery Analyst for their Customer Support team in Warsaw, Poland. The ideal candidate should have experience with SaaS enterprise software, strong communication skills, and a basic understanding of programming languages and SQL. **

Job Summary

  • The role involves handling a queue of support cases and prioritizing issues based on severity and customer impact within a 24/7 global shift pattern.
  • Candidates must possess basic knowledge of Object Oriented Programming languages like Java, Python, or C# to analyze logs and troubleshoot technical issues.
  • Workday offers flexible work schedules requiring at least 50% in-office time per quarter while providing comprehensive benefits and a culture rooted in integrity.

Matching Summary

Match Score: 75

** Workday is seeking a Technical Support Delivery Analyst for their Customer Support team in Warsaw, Poland. The ideal candidate should have experience with SaaS enterprise software, strong communication skills, and a basic understanding of programming languages and SQL. **

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years SaaS Enterprise software experience
  • Object Oriented Programming languages knowledge
  • Log file analysis capabilities
  • SQL syntax reading skills
  • API client experience with Postman or SoapUI

Nice-to-have

  • HCM or Talent Acquisition solution experience
  • SOAP, WSDL, XML web service integration
  • Health monitoring tools proficiency
  • Internal documentation creation experience
  • Resilience under tight resolution timeframes

Key Requirements

  • 3 years experience with SaaS Enterprise software
  • Basic SQL syntax knowledge
  • Experience with API clients like Postman
  • Ability to read and analyze log files

Work Rights

Not specified

Tailored Resume

Cover Letter