Client Services Manager

BIDFX SYSTEMS PTE. LTD.

Singapore, Singapore
Not specified (assumed remote or hybrid as not explicitly mentioned)
5 years fx e-trading client support experience
End-to-end trading service operations ownership
Real-time incident management and resolution
BIDFX Systems Pte. Ltd. is seeking a Client Services Manager to oversee operations in the foreign exchange market, ensuring high-quality client support and service uptime. The ideal candidate should have at least five years of experience in FX e-trading client support and possess strong problem-solving and communication skills, all within a dynamic and inclusive company culture

Job Summary

  • The role involves owning the production service and making critical real-time decisions to ensure continuous trading platform uptime.
  • Candidates will serve as the primary advocate for high-profile clients, managing incidents and fostering trust-based relationships across global teams.
  • As a subsidiary of SGX Group, the position offers the opportunity to reshape the FX landscape while championing diversity and innovation.

Matching Summary

Match Score: 85

BIDFX Systems Pte. Ltd. is seeking a Client Services Manager to oversee operations in the foreign exchange market, ensuring high-quality client support and service uptime. The ideal candidate should have at least five years of experience in FX e-trading client support and possess strong problem-solving and communication skills, all within a dynamic and inclusive company culture.

Skills & Requirements

Must-have

  • 5 years FX e-trading client support experience
  • End-to-end trading service operations ownership
  • Real-time incident management and resolution
  • High-profile tier-1 client relationship management
  • 24/6 support coverage coordination

Nice-to-have

  • Tailored communication for diverse audiences
  • Proactive system health monitoring skills
  • Follow-the-sun support model experience
  • Continuous service improvement mindset
  • Third-party provider coordination ability

Key Requirements

  • Minimum 5 years experience in FX e-trading client support
  • Experience managing business-critical applications
  • Strong aptitude for workflow challenge resolution

Work Rights

Not specified

Tailored Resume

Cover Letter