Customer Service Supervisor

LKQ Europe

Dundee, GB
Competitive salary; not specified; enhanced annual...
On-site
Customer service leadership
Team coaching and development
Process improvement
Lead a dynamic team committed to delivering first-class support, coaching staff, and improving processes to ensure customers receive outstanding service

Job Summary

  • Lead a dynamic team committed to delivering first-class support, coaching staff, and improving processes to ensure customers receive outstanding service.
  • Responsible for retail operations, resources, and customer service within the branch, including line management and ensuring compliance with health and safety legislation.
  • LKQ Europe offers a competitive salary, enhanced annual leave, exciting career growth opportunities, life assurance, and various wellness and discount perks.

Matching Summary

Lead a dynamic team committed to delivering first-class support, coaching staff, and improving processes to ensure customers receive outstanding service.

Salary

Competitive Salary; Not specified; Enhanced Annual Leave, Life Assurance, EAP, Gym Discounts, Healthcare Perks, Cycle to Work Scheme, Retail & Staff Discounts

Skills & Requirements

Must-have

  • Customer service leadership
  • Team coaching and development
  • Process improvement
  • Health and safety compliance
  • Retail operations management
  • Stock management

Nice-to-have

  • Customer first attitude
  • Strategic thinking
  • Flexibility of tasks
  • People and performance focus

Key Requirements

  • Line management responsibility
  • Colleague reviews and development
  • Daily briefings on business metrics
  • E-learning module completion
  • Adherence to returns, credits, warranty processes
  • Efficient pick to manifest times

Work Rights

Not specified

Tailored Resume

Cover Letter