Digital Call Center Representative

M&T Bank

Williamsville, NY, United States
Base: $20–$24 ph; bonus/equity: 10% shift differen...
Strong communication skills
Good organizational skills
Proven problem-solving skills
As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions

Job Summary

  • As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions.
  • You’ll respond to inquiries about our products and services and provide solutions across various business lines.
  • Employees can bid for different shifts each quarter, allowing for flexibility in scheduling.

Matching Summary

As a Contact Center Service Representative, you’ll be the voice of M&T Bank—delivering exceptional service during inbound and outbound customer interactions.

Salary

Base: $20–$24 per hour; Bonus/Equity: 10% shift differential for shifts after 8:15pm; Benefits: Paid training, Health Care Benefits, Paid Time Off

Skills & Requirements

Must-have

  • Strong communication skills
  • Good organizational skills
  • Proven problem-solving skills

Nice-to-have

  • Familiarity with Contact Center systems
  • Experience in a fast-paced environment

Key Requirements

  • High school diploma or equivalent
  • Minimum of 2 years' customer service experience

Work Rights

Not specified

Tailored Resume

Cover Letter