Harrods is seeking a Customer Service Assistant Manager for their Hammersmith contact centre, responsible for ensuring exceptional customer experiences and overseeing daily service delivery operations. The role emphasizes leadership, project management, and performance monitoring within a hybrid work environment
Job Summary
The Assistant Manager plays a critical role in driving exceptional customer experiences within the Hammersmith contact centre team.
Responsibilities include managing complex business activities, allocating unassigned tickets, and providing real-time support to advisors.
The role offers a hybrid working model with a minimum of three days on-site per week depending on business needs.
Matching Summary
Match Score: 85
Harrods is seeking a Customer Service Assistant Manager for their Hammersmith contact centre, responsible for ensuring exceptional customer experiences and overseeing daily service delivery operations. The role emphasizes leadership, project management, and performance monitoring within a hybrid work environment.