Service Delivery Coordinator/ Executive (Ref 26450)

JOBLINE RESOURCES PTE. LTD.

Singapore
Manage and monitor customer support tickets
Ensure sla compliance for ticket resolution
Communicate effectively with customers
The role involves managing and monitoring customer support tickets while ensuring strict adherence to Service Level Agreements

Job Summary

  • The role involves managing and monitoring customer support tickets while ensuring strict adherence to Service Level Agreements.
  • Candidates will be responsible for communicating updates to customers and collaborating with internal teams to resolve issues efficiently.
  • The position requires preparing detailed weekly and monthly reports on ticket volume, SLA compliance, and recurring issues.

Matching Summary

Match Score: 75

The role involves managing and monitoring customer support tickets while ensuring strict adherence to Service Level Agreements.

Skills & Requirements

Must-have

  • Manage and monitor customer support tickets
  • Ensure SLA compliance for ticket resolution
  • Communicate effectively with customers
  • Collaborate with internal teams to resolve issues
  • Prepare weekly and monthly service reports

Nice-to-have

  • Familiarity with ITSM or ticketing tools
  • Experience in SLA-driven environments
  • Understanding of incident and problem management
  • Strong organizational skills for multiple priorities

Key Requirements

  • Proven experience in technical support or service desk roles
  • Strong written and verbal communication skills
  • Ability to explain technical information to non-technical users
  • Experience working in a customer-facing environment

Work Rights

Not specified

Tailored Resume

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