Principal, Voc Solutions Portfolio

Genesys

United States
$163,100.00 - $286,900.00; bonus/equity: commissio...
Fully remote
Voice of the customer services
Portfolio evolution and commercialization
Go-to-market strategy
This role owns the design, evolution, and commercialization of Genesys' VoC service offerings, shaping services, defining go-to-market strategies, and ensuring scalable, excellent results

Job Summary

  • This role owns the design, evolution, and commercialization of Genesys' VoC service offerings, shaping services, defining go-to-market strategies, and ensuring scalable, excellent results.
  • Key responsibilities include defining and evolving VoC service offerings, managing the portfolio, owning the go-to-market strategy, and governing engagement and delivery models.
  • Genesys offers a market-competitive salary range, commission/bonus opportunities, and comprehensive benefits including medical, dental, vision, telehealth, flexible work schedules, and 401(k) matching.

Matching Summary

This role owns the design, evolution, and commercialization of Genesys' VoC service offerings, shaping services, defining go-to-market strategies, and ensuring scalable, excellent results.

Salary

$163,100.00 - $286,900.00; Bonus/Equity: commission or performance-based bonus opportunities; Benefits: Medical, Dental, and Vision Insurance, Telehealth, Flexible work schedules, Development opportunities, Open Time Off, 401(k) matching, Adoption Assistance, Fertility treatments

Skills & Requirements

Must-have

  • Voice of the Customer services
  • portfolio evolution and commercialization
  • go-to-market strategy
  • service offering design
  • customer experience improvement

Nice-to-have

  • building clarity where ambiguity exists
  • collaborative and driving results
  • commercially minded and strategically grounded

Key Requirements

  • 8-12+ years of experience in advisory services, portfolio management, product management, or solutions strategy
  • Experience in CX, VoC, SaaS, or professional services in Contact Center settings
  • Experience defining and commercializing service offerings
  • Strong understanding of B2B go-to-market strategy
  • Demonstrated ability to translate strategy into structured offers
  • Experience analyzing portfolio performance and engagement economics
  • Strong cross-functional influence and executive communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter