Tech Lead - Workforce Support

Warner Bros. Discovery

Not specified (assumed hybrid based on typical industry practices)
People management
Relationship building
Service level agreement (sla) adherence
Warner Bros. Discovery is seeking a Tech Lead for Workforce Support to manage a critical IT support team responsible for delivering services to a global user base. The ideal candidate should possess strong analytical and problem-solving skills, along with experience in IT management and relationship building

Job Summary

  • This role leads the first line support team providing IT support & services to a global user base via Global Service Desk, Live Chat, and Tech Bars.
  • Accountabilities include leading teams, escalating tickets, ensuring timely resolution, managing day-to-day performance, and preparing monthly reporting.
  • The company offers career defining opportunities, thoughtfully curated benefits, and the tools to explore and grow into your best selves.

Matching Summary

Match Score: 85

Warner Bros. Discovery is seeking a Tech Lead for Workforce Support to manage a critical IT support team responsible for delivering services to a global user base. The ideal candidate should possess strong analytical and problem-solving skills, along with experience in IT management and relationship building.

Skills & Requirements

Must-have

  • People management
  • Relationship building
  • Service Level Agreement (SLA) adherence
  • Performance assessment
  • Cross-functional collaboration
  • IT Service Improvement

Nice-to-have

  • Passion for media and entertainment
  • Familiarity with streaming services
  • Working in unstructured environments
  • Data visualization tool knowledge

Key Requirements

  • 5+ years of prior experience
  • Superior analytical and problem-solving skills
  • Expert user of Microsoft Office (Excel, PowerPoint, Word)
  • Excellent written and verbal communication
  • Superb relationship building skills
  • Ability to handle multiple assignments concurrently

Work Rights

Not specified

Tailored Resume

Cover Letter