Senior Customer Success Manager

Workday

Tokyo, Japan
Fully remote
5+ years customer facing services experience
1+ years project management with workday hcm payroll or financials
Business level japanese communication skills
This role serves as a key partner to drive business transformation for customers by acting as a liaison between Professional Services and Production Services teams

Job Summary

  • This role serves as a key partner to drive business transformation for customers by acting as a liaison between Professional Services and Production Services teams.
  • The position requires developing strategic success plans that outline critical success factors and metrics while collaborating across sales, support, and product management functions.
  • Workday offers a culture of integrity and empathy where employees are trusted to take risks and grow their skills in an AI-driven enterprise environment.

Matching Summary

This role serves as a key partner to drive business transformation for customers by acting as a liaison between Professional Services and Production Services teams.

Skills & Requirements

Must-have

  • 5+ years customer facing services experience
  • 1+ years project management with Workday HCM Payroll or Financials
  • Business level Japanese communication skills
  • Executive level stakeholder relationship management
  • SaaS environment customer management experience

Nice-to-have

  • Functional domain expertise in Workday Financials
  • State and Local Government customer base experience
  • Experience facilitating executive leadership meetings
  • Adaptive Planning implementation and adoption planning
  • Strong data analysis and organizational skills

Key Requirements

  • Bachelor degree or equivalent work experience
  • Ability to travel up to 30%
  • Must be able to work from Tokyo or Osaka office 50% of the time
  • Proven track record of escalation management at business owner and executive levels

Work Rights

Not specified

Tailored Resume

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