Base: $34,800.00 - $50,600.00; bonus/equity: not s...
**
Call center policies and procedures
Merchant services subsystems navigation
Interchange and chargeback compliance
**
Fiserv is seeking a Merchant Support Specialist to provide customer service and technical support for clients utilizing their payment solutions. The role emphasizes problem-solving, client communication, and knowledge of financial technology products.
**
Job Summary
Provide support for Merchant Services clients utilizing credit card and payment solutions.
Interface with clients through phone calls, email, and on-line chat services to resolve inquiries.
Fiserv offers a Fuel Your Life program, Employee Resource Groups, and professional growth opportunities.
Matching Summary
Match Score: 75
**
Fiserv is seeking a Merchant Support Specialist to provide customer service and technical support for clients utilizing their payment solutions. The role emphasizes problem-solving, client communication, and knowledge of financial technology products.
**
Salary
Base: $34,800.00 - $50,600.00; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life, and disability insurance available day one, tuition assistance, paid parental/caregiver/military leave
Skills & Requirements
Must-have
Call Center Policies and Procedures
Merchant Services subsystems navigation
Interchange and chargeback compliance
POS/PC equipment support
Billing, reporting, payments, products and solutions
Nice-to-have
Familiarity with financial technology products
Strong problem-solving skills
Zendesk or similar support platform experience
Key Requirements
High School Diploma or equivalent
Previous contact center/customer service experience
Valid and unrestricted U.S. work authorization
Work Rights
Must have valid and unrestricted U.S. work authorization