Service Desk Specialist

EZCORP Inc

Guatemala
Fully remote
Handling it equipment support requests
Remote it user support
Customer service skills
At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today

Job Summary

  • At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today.
  • The Service Desk Specialist ensures the timely handling of all service requests submitted by the different areas of the company while maintaining a high level of customer satisfaction.
  • Ground Floor opportunity with EZCORP, a company with a start-up, purpose-driven mentality where innovative and agile problem solving are part of our DNA along with competitive compensation and benefits.

Matching Summary

At EZCORP we are a growing team focused on creating and changing the pawn industry as we know it today.

Skills & Requirements

Must-have

  • Handling IT equipment support requests
  • Remote IT user support
  • Customer service skills
  • Windows Operating Systems support
  • MS/AD knowledge
  • Meeting service level agreements

Nice-to-have

  • Innovative and agile problem solving
  • Start-up mentality
  • Documentation and knowledge base management

Key Requirements

  • At least 2 years of similar experience
  • Bilingual in English
  • Experience in remote IT user support roles
  • Knowledge of MS/O365
  • Experience handling IT equipment
  • Experience with Windows 7, 10, 11

Work Rights

Not specified

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