Facilitate the arrival and departure of guests courteously and efficiently, processing all payments according to established hotel requirements
Job Summary
Facilitate the arrival and departure of guests courteously and efficiently, processing all payments according to established hotel requirements.
Maintain complete knowledge of and comply with all departmental policies/service procedures/standards, anticipating guests’ needs and responding promptly.
Benefits include paid time off, medical, dental and vision insurance, 401K, complimentary shift meals, and discounted rates in Accor worldwide.
Matching Summary
Facilitate the arrival and departure of guests courteously and efficiently, processing all payments according to established hotel requirements.
Skills & Requirements
Must-have
Guest registration and check-outs
Process all payments
Maintain guest relations
Respond to guest requests
Opera Property Management system knowledge
Nice-to-have
Anticipate guests’ needs
Resolve guest complaints
Build guest loyalty
Work cohesively with co-workers
Key Requirements
High school graduate or equivalent
Previous Front Desk Agent experience
Previous guest relations and cashiering experience
Computer literate in Microsoft window Applications