Base: eur 28,500; bonus/equity: opportunity for an...
3d onsite
Frontline customer technical software support
Troubleshoot and investigate technical process steps
Host customer training webinars
Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products
Job Summary
Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products.
Onboarding/training for 3 months onsite Monday-Friday 9a-6p, followed by a hybrid schedule of 3 days onsite and 2 days remote.
IDEXX enriches the livelihoods of its employees with a positive and respectful work culture that embraces challenges and encourages learning and discovery.
Matching Summary
Provide frontline customer technical software support via phone, email, and other channels for Vetsoft software products.
Salary
Base: EUR 28,500; Bonus/Equity: Opportunity for annual bonuses; Benefits: Medical Insurance, Cycle to work scheme, Work from home and wellbeing stipends, 10% pension contribution
Skills & Requirements
Must-have
Frontline customer technical software support
Troubleshoot and investigate technical process steps
Host customer training webinars
Contribute to knowledge base content
Respond to inbound customer calls
Manage and resolve support tickets
Maintain professional communication
Nice-to-have
Customer Focus
Drives Results
Collaborates
Values Differences
Situational Adaptability
Key Requirements
Oral, written, and interpersonal communication skills