Manager - Front Office Application Support

M&G plc

Multiple Locations
Front office application support
Aladdin asm, blackrock, wso
Trade life cycle understanding
Accountable for working with the Front Office Application support team and business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution

Job Summary

  • Accountable for working with the Front Office Application support team and business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution.
  • Responsible for Incident Management within the Front Office area, driving Service Improvement and prioritizing the Front Office book of work.
  • Ability to resolve queries related to Business critical applications e.g. Aladdin, Bloomberg, WSO etc. and work in 3 different time zones on rotation basis and over weekend for business critical activities.

Matching Summary

Accountable for working with the Front Office Application support team and business users to identify concerns or areas for improvement in their workflows and work with Aladdin ASM, BlackRock and Aladdin Change managers on the resolution.

Skills & Requirements

Must-have

  • Front Office Application Support
  • Aladdin ASM, BlackRock, WSO
  • Trade Life Cycle understanding
  • Incident Management
  • Service Improvement
  • Business Continuity, Disaster Recovery
  • Work across 3 time zones

Nice-to-have

  • Value adding services
  • Long-term investment solutions
  • Exceptional talent
  • Inclusive culture
  • Tell it like it is

Key Requirements

  • Experience with Aladdin, Bloomberg, WSO
  • Understanding of Trade Life Cycle
  • Ability to work in 3 time zones
  • Weekend availability for critical activities

Work Rights

Not specified

Tailored Resume

Cover Letter