The Customer Advocacy Specialist is responsible for handling escalations coming from various customer channels, requiring a high level of empathy, professionalism, and problem-solving skills
Job Summary
The Customer Advocacy Specialist is responsible for handling escalations coming from various customer channels, requiring a high level of empathy, professionalism, and problem-solving skills.
This role requires serving as the Single Point of Contact for Assigned Cases, tracking progress, coordinating service, and ensuring timely and accurate documentation of all interactions.
We’ll empower you to learn and grow the career you want, recognize and support you in a flexible environment where well-being and inclusion are more than just words.
Matching Summary
The Customer Advocacy Specialist is responsible for handling escalations coming from various customer channels, requiring a high level of empathy, professionalism, and problem-solving skills.
Skills & Requirements
Must-have
Customer complaint handling
Problem-solving skills
Cross-functional collaboration
Proactive customer updates
Issue resolution
Nice-to-have
Empathetic communication
Customer advocacy
Process improvement
Data-driven analysis
Quick thinker under pressure
Key Requirements
Graduate of any four (4) year business course
3-4 years customer service/insurance/financial services experience