Provide timely, accurate and exceptional support experience for our teammates and leaders
Job Summary
Provide timely, accurate and exceptional support experience for our teammates and leaders.
Consistently achieves performance metrics and upholds service level agreement metrics regarding commitments to problem resolution time frames.
Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more.
Matching Summary
Provide timely, accurate and exceptional support experience for our teammates and leaders.
Salary
$25.30 - $37.95; Not specified; Yes
Skills & Requirements
Must-have
Exceptional customer experiences
Active listening and solutions-focused
Utilizes procedures and policies
Case management tool documentation
Achieves performance metrics
Upholds service level agreements
Nice-to-have
Passion for service delivery
Tailoring communication to audience
Optimizing processes and streamlining operations
Customer-focused mindset cultivation
Key Requirements
1 years of experience in human resources
5 years in customer service
Bachelor’s Degree in HR, Business, or related field