Senior Principal Success Manager

Salesforce

**
Salesforce marketing cloud expertise
Customer success management experience
Technical customer success
** Salesforce is seeking a Senior Principal Success Manager for their Marketing Cloud Signature Success Plan, who will act as a trusted advisor to customers, ensuring they maximize their investment in Salesforce products. The ideal candidate should have a strong background in customer success, technical expertise in Marketing Cloud, and excellent communication skills in both English and French. **

Job Summary

  • Serve as a named resource and trusted advisor for Salesforce's customer organizations, forging deep relationships and maintaining awareness of key events, needs, and value drivers.
  • Act as a point of contact for major customer incidents, managing expectations and communications through resolution, and proactively setting customers up for success through optimization.
  • Advise customers on adopting new features, integrating agentic AI into marketing business processes, and leveraging industry insight for future success in marketing operations.

Matching Summary

Match Score: 75

** Salesforce is seeking a Senior Principal Success Manager for their Marketing Cloud Signature Success Plan, who will act as a trusted advisor to customers, ensuring they maximize their investment in Salesforce products. The ideal candidate should have a strong background in customer success, technical expertise in Marketing Cloud, and excellent communication skills in both English and French. **

Skills & Requirements

Must-have

  • Salesforce Marketing Cloud expertise
  • Customer Success Management experience
  • Technical customer success
  • AI and Data literacy
  • English and French language proficiency

Nice-to-have

  • Growth mindset
  • Mentoring team members
  • Navigating internal politics
  • Industry insight
  • Agentic AI use cases

Key Requirements

  • Proven work experience in CSM, Technical CS, Salesforce CRM/SaaS, project leadership, or solutions architecture
  • Experience with Salesforce Marketing Cloud or competing marketing automation platform
  • Familiarity with data environments and Salesforce Data Cloud
  • Experience in system integration or management consulting
  • Full professional level of English and French languages

Work Rights

Not specified

Tailored Resume

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