Manager, Customer Service

brown.edu

Providence, Rhode Island, US
Onsite
Customer service excellence
Staff scheduling and management
Teamwork and communication
The Customer Service Manager is responsible for serving as a role model for all Store Sales Associates, demonstrating and reinforcing the bookstore’s core values

Job Summary

  • The Customer Service Manager is responsible for serving as a role model for all Store Sales Associates, demonstrating and reinforcing the bookstore’s core values.
  • The Customer Service Manager is responsible for coaching and guiding associates to ensure we achieve our mission to provide a world-class shopping experience to our customer as well as ensuring the professional growth and development of your team of associates.
  • The Customer Service Manager has key holder responsibilities and sole decision making on their scheduled weekend shift.

Matching Summary

The Customer Service Manager is responsible for serving as a role model for all Store Sales Associates, demonstrating and reinforcing the bookstore’s core values.

Skills & Requirements

Must-have

  • Customer service excellence
  • Staff scheduling and management
  • Teamwork and communication
  • Point of sale systems
  • Cashier accuracy monitoring

Nice-to-have

  • World-class shopping experience
  • Professional growth and development
  • Fast-paced environment
  • Leadership by example

Key Requirements

  • Bachelor's degree or equivalent
  • 3-5 years customer service experience
  • Supervisor experience required
  • 2-3 years high-volume retail experience
  • Available to work nights and weekends

Work Rights

Not specified

Tailored Resume

Cover Letter