Splunk - Service And Architecture Lead

NXP USA INC.

Splunk enterprise cloud itsi experience
Managed service provider governance
Sla kpi framework management
This role offers the opportunity to shape the strategy and execution of Splunk services globally with a focus on data-driven insights

Job Summary

  • This role offers the opportunity to shape the strategy and execution of Splunk services globally with a focus on data-driven insights.
  • You will be accountable for overseeing the managed service provider's performance, ensuring adherence to contractual KPIs and SLAs.
  • The position provides a leadership role in a global, high-tech enterprise environment with opportunities for professional growth.

Matching Summary

This role offers the opportunity to shape the strategy and execution of Splunk services globally with a focus on data-driven insights.

Skills & Requirements

Must-have

  • Splunk Enterprise Cloud ITSI experience
  • Managed service provider governance
  • SLA KPI framework management
  • Infrastructure observability strategy
  • Vendor negotiation skills

Nice-to-have

  • ITIL process knowledge
  • ServiceNow tool experience
  • Cross-functional collaboration
  • Continuous improvement culture
  • Data-driven decision making

Key Requirements

  • Minimum 5 years in observability or log analytics
  • Experience managing external providers with SLA frameworks
  • Strong knowledge of Splunk Enterprise and Cloud

Work Rights

Not specified

Tailored Resume

Cover Letter